Terms & Cancellation
Terms & Cancellation
Instructions on cancellation
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us
Juka Cosmetic AG, Kapellenstraße 39, 76698 Ubstadt-Weiher, Germany
Fax: 07253 / 802 109 - 22
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can find the model cancellation form here as pdf.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
General terms and conditions
§ 1 Scope
The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.
§ 2 Contractual partner, formation of contract, correction facilities
The contract is concluded with Juka Cosmetic AG.
By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
§ 3 Contract language, saving of the contract text
The language(s) available for concluding the contract: German, English
§ 4 Delivery conditions
Delivery costs may be added to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
§ 5 Payment
The following payment methods are basically available in our online shop:
- Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
- SEPA direct debit
With the placement of the order, you are granting us a direct debit mandate. We will inform you separately about the date of debiting the account in an advance notification (pre-notification). With the submission of the direct debit, we request our bank to initiate the payment transaction. The payment transaction is automatically carried out and your account is debited. Debiting the account takes place after shipping the goods. The time limit for pre-notification regarding the date for debiting the account (pre-notification period), is 3-4 days.
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
- Invoice (possible from the second order)
You may pay for your purchase by means of bank transfer after you have received the goods together with the invoice. We reserve the right to allow payment by invoice only after we verify your credit rating.
§ 6 Retention of title
The goods shall remain our property until full payment is made.
§ 7 Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.
When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.
Customer service: Please call our customer service if you have any questions, claims or complaints. You can call us on 49 (0) 7253–802109-0 from Mondays to Thursdays between 8am and 5pm, on Fridays between 8am and 6pm, or email us at firstname.lastname@example.org.
§ 8 Code of conduct
We have submitted to the following codes of conduct:
- Trusted Shops Qualitätskriterien
§ 9 Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at [https://ec.europa.eu/consumers/odr/]. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.